How to Manage Human Handover in Messenger Bots: Ensuring Smooth Transitions to Live Agents
How to Manage Human Handover in Messenger Bots: When your chatbot hits its limits, a seamless handoff to a live agent keeps customers happy. Discover why timely human transitions matter, using tools like Kommunicate, Dialogflow, and Zendesk. This guide previews strategies for smooth bot-to-agent shifts, minimizing frustration and boosting satisfaction-perfect for elevating your support game….